Shipping policy

SHIPPING POLICY

At ALTO CLO, we are committed to delivering an exceptional shopping experience from checkout to your doorstep. We take pride in the craftsmanship of our pieces and ensure that every order is handled with the utmost care.

1. ORDER PROCESSING TIME All orders are processed and prepared for dispatch within 1 to 3 business days after receiving your order confirmation email. You will receive another notification with tracking information once your order has been shipped. Please note that orders are not processed or shipped on weekends or major holidays.

2. SHIPPING RATES & DELIVERY ESTIMATES We offer worldwide insured shipping to ensure your garments arrive safely.

  • Standard International Shipping: Estimated delivery time is 6 to 12 business days, depending on your destination and local customs processing.

  • Shipping Fees: Shipping charges for your order will be calculated and displayed clearly at checkout. We occasionally offer complimentary promotional shipping, which will be indicated at the time of purchase.

3. ORDER TRACKING Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time. Please allow up to 48 hours for the tracking portal to update.

4. CUSTOMS, DUTIES, AND TAXES ALTO CLO is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, import duties, or value-added taxes) are the sole responsibility of the customer. Please check with your local customs office for specific import regulations.

5. DELAYS AND FORCE MAJEURE While we strive to meet all delivery timeframes, ALTO CLO is not liable for shipping delays caused by unforeseen circumstances, including but not limited to carrier delays, customs clearance bottlenecks, extreme weather events, or global supply chain disruptions.

6. LOST OR DAMAGED PACKAGES If your order arrives damaged, or if the tracking information indicates your package was lost in transit, please contact our support team immediately. We will work directly with the courier to investigate and resolve the issue promptly.

7. CONTACT US If you have any questions or require further assistance regarding your shipment, please do not hesitate to reach out to our concierge team:

  • Brand: ALTO CLO

  • Email: support@altoclo.shop